It is probably safe to say that few of us anticipated the impact of COVID-19.The virus has affected every facet of our lives. Aside from the terrible and tragic human toll, societal norms have been turned upside down. Social distancing and shelter-in-place have become mandated across the globe. Board games and jigsaw puzzles, seeming relics of a past era, have enjoyed a renaissance and in some cases are selling in greater numbers than during Christmas. Sports events, ranging from the Summer Olympics to the NBA to Wimbledon, have been postponed or cancelled entirely. Schools and universities have been shuttered resulting in teachers, parents and students alike undergoing a trial-by-fire as they struggle with distance learning and homeschooling. More distressingly, the economy has been harpooned as 10 years of US job gains have been wiped out in the space of just 4 weeks.
Yet, five months on from its initial identification, we still have so many basic questions about this invisible foe:
And how has Big Tech, perhaps unreasonably heralded as society's knight in shining armor, fared during this once-in-a-generation crisis?
On the plus side, the sprawling, highly distributed network that we call the internet, has enabled significant work to be performed from homes around the world. Through Facebook, FaceTime, Zoom, RingCentral, Skype and other videoconferencing and collaboration tools, the internet has also enabled us to connect remotely with loved ones. Despite the huge additional data loads, we have not -- to my knowledge -- suffered an internet meltdown of any meaningful magnitude. The free transfer of information provided by the internet, has helped expose and highlight the lunacy of entities such as Harvard receiving a bailout. Also, data collection and dissemination technology have enabled innumerable dashboards and data visualizations to convey, in excruciating near-real-time, the horror of the disease. (My particular go-to dashboard has been this one. Apparently, it was developed and is maintained by a high-school student named Avi Schiffman.)
The fact that we also have a robust physical delivery infrastructure -- with Amazon, UPS and FedEx at the forefront -- has helped to offset the imposed limitations around personal movement and the fear of contagion associated with in-person shopping. There have been other positive contributions, including monetary donations, job creation, masks from 3D printers and more.
In addition, Apple and Google have partnered to develop a contact tracing API on their respective mobile operating systems.
Furthermore, the fragility of those whose livelihood depends on the oft-trumpeted gig economy has been brutally exposed as Uber and Lyft fleets have largely ground to a halt and AirBnB -- only months removed from being considered the hottest IPO on the planet -- is suffering its own apocalypse.
The pandemic has also exposed, once more, the huge digital divide.
Even the previously mentioned positives are often two-edged swords.
The vast amounts of COVID-19 data available on the internet can leave our heads spinning and are sometimes seemingly contradictory. Even when the data source is unquestioned -- including my go-to dashboard mentioned above that cites the CDC and WHO among its sources -- other troubling questions emerge such as "what are the precise definitions of the terms ACTIVE, RECOVERED and CRITICAL?" This can lead to increased FUD (fear, uncertainty and doubt).
There have been significant supply chain and delivery issues that have required arcane "hacks" to get grocery delivery scheduled.
In addition, the contact tracing technology noted in the above article has its critics, mostly based on privacy concerns, and a significant number of devices will not be compatible.
Needless to say, society and big tech are facing a defining moment. I believe and hope that we can all rise to the occasion by making sustained empathy a cornerstone of our recovery. This trial has surely illustrated the value of each and every person, irrespective of wealth or status.
* NOTE: It took some sleuthing to address the frequent and troubling objection that the 2020 mortality rate is fairly typical and the COVID-19 numbers are simply manifesting as a "different cause of death". However, by comparing the CDC's Average Daily Number of Deaths of 7,708 from 2017 (latest data I could find) to a recent 3-day rolling average of US COVID-19 deaths of 2,034 , we can reasonably conclude that 2020 is definitely anomalous. Furthermore, in the same sample year of 2017 -- influenza and pneumonia which would be the counterparts to COVID-19 in a typical year -- account for only 2% of annual mortality.
- What was the virus's origin? A "wet market" in Wuhan, China or something more sinister?
- Exactly how contagious and deadly is this virus?
- Can we develop immunity to the virus?
- How different is this year's global and regional mortality rate from the average* and from other key milestone years?
+ Positives
The fact that we also have a robust physical delivery infrastructure -- with Amazon, UPS and FedEx at the forefront -- has helped to offset the imposed limitations around personal movement and the fear of contagion associated with in-person shopping. There have been other positive contributions, including monetary donations, job creation, masks from 3D printers and more.
In addition, Apple and Google have partnered to develop a contact tracing API on their respective mobile operating systems.
- Negatives
However, on the other side of the ledger, Silicon Valley's technical might has not, to this point, contributed to the much-needed medical solution of a vaccine.Furthermore, the fragility of those whose livelihood depends on the oft-trumpeted gig economy has been brutally exposed as Uber and Lyft fleets have largely ground to a halt and AirBnB -- only months removed from being considered the hottest IPO on the planet -- is suffering its own apocalypse.
The pandemic has also exposed, once more, the huge digital divide.
Even the previously mentioned positives are often two-edged swords.
The vast amounts of COVID-19 data available on the internet can leave our heads spinning and are sometimes seemingly contradictory. Even when the data source is unquestioned -- including my go-to dashboard mentioned above that cites the CDC and WHO among its sources -- other troubling questions emerge such as "what are the precise definitions of the terms ACTIVE, RECOVERED and CRITICAL?" This can lead to increased FUD (fear, uncertainty and doubt).
There have been significant supply chain and delivery issues that have required arcane "hacks" to get grocery delivery scheduled.
In addition, the contact tracing technology noted in the above article has its critics, mostly based on privacy concerns, and a significant number of devices will not be compatible.Needless to say, society and big tech are facing a defining moment. I believe and hope that we can all rise to the occasion by making sustained empathy a cornerstone of our recovery. This trial has surely illustrated the value of each and every person, irrespective of wealth or status.
* NOTE: It took some sleuthing to address the frequent and troubling objection that the 2020 mortality rate is fairly typical and the COVID-19 numbers are simply manifesting as a "different cause of death". However, by comparing the CDC's Average Daily Number of Deaths of 7,708 from 2017 (latest data I could find) to a recent 3-day rolling average of US COVID-19 deaths of 2,034 , we can reasonably conclude that 2020 is definitely anomalous. Furthermore, in the same sample year of 2017 -- influenza and pneumonia which would be the counterparts to COVID-19 in a typical year -- account for only 2% of annual mortality.
